Infermedica is a leading digital health company, specializing in AI-powered solutions for symptom analysis and patient triage. The company’s mission is to make healthcare accessible, convenient and affordable for everyone worldwide, by automating primary care, from symptom to outcome.

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Patient Journey

Active markets

Africa, Asia, United Kingdom, United States of America, Canada, Europe (Southern and Eastern incl. Switzerland and Scandinavia), South America

Active customers


About Infermedica

Infermedica develops a Medical Guidance Platform with a set of intelligent healthcare technologies that enables early symptoms assessment and digital triage, and supports communication between physicians and patients. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Symptom checking features provided by Infermedica can be implemented on webpages, mobile apps, and patient portals. It is possible through flexible API, or our ready-to-use modules Triage and Intake.

What problems does Infermedica solve?

Infermedica’s platform can be used by healthcare organizations to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction.

Using Infermedica technologies can also help detecting emergencies and support healthcare professionals by giving them early access to health information and recommendations.

Who does this solution help?

Infermedica’s Medical Guidance Platform is created with dedication to healthcare providers, insurers, and telemedicine companies aiming to improve their healthcare with digital solutions.

How does Infermedica improve healthcare?

The core functionality of Infermedica modules is a dynamic interview that collects patients medical information, analyzes it on the go, and provides first symptoms assessments in minutes. Its results can include: triage level, list of the most probable conditions, recommendation of specialist and communication channels, educational articles, and link to healthcare organizations services. 

Based only on this core, Infermedica’s solutions positively impact patients' experience, navigation, and the flow of information, leading to:

  • 37.5% shorter average visit time (visit length dropped from 20 min to 12.5 min)
  • 75% increase in intention to use telemedicine vs. on-site visits
  • 106% increase in self-care of patients who used symptom analysis via clinical call center.

What makes Infermedica unique?

Infermedica has been adeptly interweaving medical and technical expertise into their technologies since 2012, to support industry leaders including Allianz, HonorHealth, Microsoft, LifeMD, Global Excel, Gothaer, and Sana Kliniken. Infermedica is now being used in more than 30 countries, in 20 languages, and has completed more than 13 million successful health checks to date.

Patient safety is the main focus of physicians, engineers, and scientists working, side-by-side, at Infermedica. The algorithms use dynamic interview scenarios to predict the lists of the possible conditions. For the most common conditions the Inference Engine accuracy is 95%. Infermedica analyze the common language and verify combinations of symptoms.

Infermedica API allows to create various solutions and workflows matched with the healthcare' organizations needs. Most common use cases are covered with ready-to-use modules: Triage, Intake, and soon Follow-up. Infermedica modules are certified Medical Devices in the EU and compliant with HIPAA and GDPR standards.

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