Infermedica
Infermedica is a leading digital health company, specializing in AI-powered solutions for symptom analysis and patient triage. The company’s mission is to make healthcare accessible, convenient and affordable for everyone worldwide, by automating primary care, from symptom to outcome.
Year founded
2012
Country of origin
Poland
Category
Patient Journey
Active markets
Africa, Asia, United Kingdom, United States of America, Canada, Europe (Southern and Eastern incl. Switzerland and Scandinavia), South America
Active customers
100
About Infermedica
Infermedica is a leading digital health company, specializing in AI-powered solutions for early symptoms assessment, digital triage and care navigation. Through its technology healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. Infermedica’s Medical Guidance Platform is a Class IIb Medical Device under the MDR in the European Union, and is developed with the highest standards of quality and data protection, compliant with ISO, HIPAA, GDPR, SOC2.
Symptom checking, intake and follow-up features provided by Infermedica’s can be implemented on webpages, mobile apps, patient portals, chatbots, voice agents, call centers, and others. It is possible through API, and our ready-to-use solutions.
Infermedica’s Triage, Intake and Follow-up are suitable for adult and pediatric medical cases.
What problems does Infermedica solve?
- Providing patients with 24/7 care navigation
- Connecting patients with variety of resources and services
- Improving utilization of care at right levels
- Increased adoption of digital health services
- Supporting call center nurses and agents
- Providing new, valuable data to EHR
- Equipping physicians with up-to-date insights
- Generating more time for patients who actually visit
- Access to unique data that drives optimization
- Easy integration to other systems and multi-agentic solutions
- Access to certified medical technologies
Who does this solution help?
Infermedica’s technologies can be used by healthcare providers, insurers, telemedicine companies, employers, pharma, technology providers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction.
How does Infermedica improve healthcare?
The core functionality of Infermedica modules is a dynamic interview that collects patients medical information, analyzes it on the go, and provides first symptoms assessments in minutes. Its results can include: triage level, list of the most probable conditions, recommendation of specialist and communication channels, educational articles, and link to healthcare organizations services.
Based only on this core, Infermedica’s solutions positively impact patients' experience, navigation, and the flow of information, leading to:
- 37.5% shorter average visit time (visit length dropped from 20 min to 12.5 min)
- 75% increase in intention to use telemedicine vs. on-site visits
- 106% increase in self-care of patients who used symptom analysis via clinical call center.
What makes Infermedica unique?
Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, with the proven Medical Knowledge and Inference Engine that lies in the core of its technologies. Those technologies can be accessed through various touchpoints, including web, mobile, call centers, voice agents and chat bots. Infermedica’s solutions achieve 94% of accuracy.
Infermedica is continuously working on the development of engaging and empathetic solutions, such as agentic AI, that bring medical benefits with full transparency of the underlying medical reasoning and data processing.
Infermedica is used by over 100 healthcare organizations in over 30 countries, including leaders like Allianz Partners, Médis, Microsoft, Teladoc Health, and Sana Kliniken. It is available over 20 languages, and has completed more than 23 million successful health checks to date. Infermedica also provides Symptomate, a symptom checker free for individuals wishing to better understand their symptoms.
To learn more, visit www.infermedica.com.
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